Delivery Policy

1. Processing Time

All standard orders are processed within 3–5 business days. Custom and bespoke jackets may require 10–15 business days for processing before shipment.

2. Shipping Methods

We partner with trusted courier services such as DHL, FedEx, and UPS. Shipping options are available at checkout and may vary depending on your location.

3. Estimated Delivery Time

• USA & Canada: 5–10 business days
• UK & Europe: 7–12 business days
• Middle East & Asia: 10–15 business days
• Rest of the World: 12–20 business days

Delivery times are estimates and may vary due to customs clearance or local courier delays.

4. Shipping Costs

Standard shipping charges are calculated at checkout based on location and order weight. We may offer free shipping promotions on selected products or during campaigns.

5. Customs, Duties & Taxes

International orders may be subject to import duties and taxes. Zelburg is not responsible for these charges, which are payable by the customer upon delivery.

6. Tracking Orders

Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress online.

7. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us at support@zelburg.com within 7 days of the expected delivery date.

8. Contact Us

For any further questions regarding delivery, reach out to our support team at support@zelburg.com.